Exam : CompTIA 220-603
Title : CompTIA A+ 220-603 (Remote Support Tech designation pathway)


1. A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?
A. The user has not registered the copy of Windows.
B. The user has not applied at least Service Pack 1 to their system.
C. The user does not know what site to access for the updates.
D. The user needs to flush the DNS cache.
Answer: B

2. Automatic Updates should be performed to ensure that the computer has the latest:
A. anti-virus definition file.
B. drivers installed.
C. release of the operating system.
D. security and software patches.
Answer: D

3. Which of the following utilities are used to choose which programs run at startup?
A. SFC
B. SETDEBUG
C. MSCONFIG
D. REGEDIT
Answer: C

4. An internal user has deleted a file named, pagefile.sys and is concerned this deletion may affect the computer. The user should be instructed to:
A. reboot the computer because Windows automatically generates a new page file.
B. add a new hard drive, format the drive and install Windows.
C. back up all data, reboot the computer and notify a desktop technician.
D. reformat the hard drive and reinstall Windows.
Answer: A

5. Which of the following commands allows navigation of the paths between directories?
A. RD
B. DIR
C. MD
D. CD
Answer: D

6. A user who is running Windows XP Professional reports that the computer monitor stopped functioning following an installation of an updated driver for the video card and that attempts to delete and re-install the original driver have not corrected the situation. Which of the following actions would be BEST to correct this situation?
A. Reset the system BIOS.
B. Use System Restore.
C. Change the color profile.
D. Replace the video card.
Answer: B

7. A technician is searching a knowledge base for the correct method of removing a virus. The knowledge base states that the key: HKEY_LOCAL_MACHINEMICROSOFTSOFTWARECURRENTVERSIONPAK needs to be deleted. Which of the following should the technician use to delete the key?
A. MSCONFIG
B. DEBUG
C. EVENTVIEWER
D. REGEDIT
Answer: D

8. Which of the following are types of files downloaded during an Automatic Update?
A. critical updates
B. software updates
C. driver updates
D. virus definition updates
Answer: A